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Changes to Pay Now
Last week we made some improvements to our Pay Now credit card payments service and these should make transactions safer for both card holders and sellers. Our policing team works 24/7 keeping an eye on these payments and if something on our radar looks suspicious Trade Me will take steps to protect members e.g. hold a payment, reverse a charge, etc.
The main change is around notification. If we're in the process of confirming a payment, both the buyer's and seller's My Trade Me page will now show 'Payment Held' and we'll send you both an email. You can click the 'Payment Held' link for more information. We'll then send you another email when we're happy with the payment, or if we’ve had to cancel it.
Note that until last week, there was no notification on your my Trade Me page if a payment was being investigated.
We made this change because some members work primarily from their My Trade Me page and don’t check emails regularly. By having the information appear in your My Trade Me page the aim is to provide timely information on the status of each transaction.
As always, we use our best endeavours to ensure both sellers and card holders using Pay Now are protected, and that transactions made via the service are accurate and secure.
Click to expand the images below to see what the notifications look like in My Trade Me.
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