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Upcoming terms and conditions change
Today we announced Buyer Protection – a new initiative that provides an extra safety net for buyers on Trade Me.
The introduction of Buyer Protection requires some tweaks to our terms and conditions, privacy policy and Pay Now terms and conditions. The changes are summarised below and will be made on 21 February.
We’ve also published a new Buyer Protection policy.
Changes to our terms and conditions
We’ll be incorporating the Buyer Protection policy into the terms and conditions. As part of this, it will be made clear that buyers and sellers who use Pay Now are subject to Buyer Protection and the processes as part of that.
Changes to our privacy policy
We’re making one small change to clarify that when there’s a Buyer Protection dispute, Trade Me can share a party’s information (about the trade or the member) with the other party to the dispute. This mirrors what we say in the Buyer Protection policy.
Changes to our Pay Now terms and conditions
Some of the key changes to the Pay Now terms and conditions include:
• Removing the requirement for a feedback rating of 10 or more, meaning even more sellers will be able to use Pay Now.
• Clarifying that sellers are responsible for delivery on time (or at a reasonable time) to the buyer’s address, and that sellers should disclose any material defects in their listings.
• Sellers should attempt in good faith to resolve any disputes, but if these are unable to be resolved, Trade Me can reverse a card transaction if it’s appropriate under the Buyer Protection policy.
• If we reverse a transaction under Buyer Protection, sellers will be liable for return shipping and we can refer a seller to a debt collector if they fail to pay any outstanding amounts (note this power already exists).
• If sellers are unhappy with our Buyer Protection decision, they can still refer the dispute to the Disputes Tribunal or a court.
• Clarifying that, like under Trade Me’s standard terms, changes are usually made with two weeks’ notice.