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New improved refund process
Written by Trade Me staff at 3:08pm, Thu 13 Mar 2003
Today we have released our new streamlined refund process. The new process brings some great benefits to our sellers:
- You can now get refunds on success fees under $1.
- You can now apply for refunds on fixed-price offers.
- You can now complete a refund in as few as 3 days (down from 10 days).
- You can now get an instant success fee refund if the winning bidder is disabled by us (for misbehaviour) No delays. No need to email us (yippee!).
- You can now complete a refund if you are a non-authenticated member.
Note that the new system will actively record refunds against a member. This will allow us to more easily identify customers seeking to abuse the new refund system. In summary, refunds will be much easier for honest traders, and much more difficult for dishonest ones. Read about the new refunds help here.
Today also sees us discontinuing our bonus credit scheme. Previously, members could buy $100 credit and get $15 free. The removal of free credit creates a level playing field for all traders, regardless of the amount of money they want to pay us at a time. Note that you will still need to maintain a positive account balance to continue to place listings, so keep an eye on it.
Thanks to all the members that told us our refund process needed work. It took a while, but should be easier for all of us from now on.