Update: My Products and Tradevine are working

Written by The Trade Me team in General at 10:30am, Sat 24 Nov 2018

Update:

The issue has been fixed and My Products and Tradevine are working again. We’re still doing some other maintenance which means things may be taking a little longer than usual. We should have this back up and running in a few hours. Thanks for your patience.

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Small change to Buyer Protection Policy

Written by The Trade Me team in General at 11:00am, Thu 15 Nov 2018

On 29 November we’ll be making some small changes to the Buyer Protection policy. Along with some minor wording adjustments, the main changes are:

• ‘Faulty goods' will be explicitly covered by the Buyer Protection policy.

• When a buyer claims an item isn't as described, then they are now responsible for showing that they have returned the goods to the seller via tracked delivery (or something similar).  More...

Scheduled maintenance

Written by The Trade Me team in Scheduled maintenance at 5:00pm, Mon 5 Nov 2018

Trade Me will be unavailable on Tuesday, 6 Nov between 4am and 6am for scheduled maintenance. All auctions that are due to close between 4am and 6am will be extended by three hours. We apologise in advance for any inconvenience this may cause.

'Book a courier' now available for any item

Written by The Trade Me team in General at 9:00am, Mon 5 Nov 2018

Today we’ve made ‘Book a courier’ available for any item*. Whether you’ve sold your item on Trade Me, or have something else you need to send, you can book a courier for your item and have it picked up from home.

To book a courier, go to ‘My Trade Me’ and you’ll see the new ‘Book a courier’ option.

*Up to 25kgs and within the terms and conditions of the courier company.

Update on ‘Book a courier’ price change

Written by The Trade Me team in General at 5:30pm, Fri 2 Nov 2018

Yesterday we made a change to our ‘Book a courier’ prices. We made a mistake and didn’t exclude listings that were created before this price change came into effect. This will mean that some members will be charged a different courier price to what they were quoted when they added ‘Book a courier’ to their listing.

We didn’t intend for this to happen, so we will be refunding any affected listings next week (when all affected listings have closed).

Apologies for any trouble or confusion this has caused. Please let us know if you have any questions.

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