Payment delays over the New Year holiday
Due to the upcoming New Year holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.
If you pay by these methods, payments made after 10:00 pm on Friday 28 December will not be processed until Thursday 3 January.
If you top up by credit or debit card, your payment will be processed instantly. More...
Payment delays over the Christmas holiday
Due to the upcoming Christmas holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.
If you pay by these methods, payments made after 10:00 pm on Friday 21 December will not be processed until Thursday 27 December.
If you top up by credit or debit card, your payment will be processed instantly. More...
Introducing our new-look site
From today, the new-look Trade Me site is ready to be used on all mobile devices. It's still the same safe and secure Trade Me experience, with a fresh new look and a slightly different URL (trademe.nz).
While the new-look Trade Me is a work in progress, this change is another step towards a more helpful, accessible, and simple site.
This new-look site replaces our Touch site, which will soon no longer be available. More...
Scheduled maintenance
Trade Me will be unavailable on Tuesday, 11 Dec between 3am and 6am for scheduled maintenance. All auctions that are due to close between 3am and 6am will be extended by four hours. We apologise in advance for any inconvenience this may cause.
Buyer Protection policy updated
As we announced on 15 November, today we’re making some small changes to the Buyer Protection policy. Along with some small wording adjustments, the main changes are:
• ‘Faulty goods' will be explicitly covered by the Buyer Protection policy.
• When a buyer claims an item isn't as described, then they are now responsible for showing that they have returned the goods to the seller via tracked delivery (or something similar). More...