A privacy policy change comes into effect today

Written by The Trade Me team in General at 5:00pm, Mon 2 Nov 2015

Earlier this month we gave you a heads up about a minor change to our privacy policy which comes into effect today.

We’ve tweaked our policy in light of some awesome services Trade Me is offering, to ensure we’re being upfront and transparent about what we do with your personal information. You can see the new clause 1.g, below:

Where Trade Me uses third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services. For example, we use third parties to send you letters for address verification, to provide you with shipping services or to conduct research for us to ensure the Services we provide you are relevant and personalised to your interests. We also use third party software (such as customer relationship management, marketing automation and accounting software) that holds your information, sometimes overseas. We require any third party to undertake strict precautions to protect your information against unauthorised use or disclosure.
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Scheduled Maintenance

Written by Moana in Scheduled maintenance at 5:00pm, Fri 30 Oct 2015

Trade Me is going to be unavailable between 2:00am and 3:00am tomorrow morning for scheduled maintenance. All listings due to close between 2am and 3am will be extended by two hours.

We apologise in advance for any inconvenience this may cause.

We’re refreshing our emails

Written by The Trade Me team in General at 9:30am, Fri 30 Oct 2015

From today you may notice that some of the emails we send you have been refreshed.

What’s changing?

We want to ensure the emails we send are more relevant to you, helpful, and a lot easier on the eye. We’re using a third party tool to help us with this. More...

Payment issues - RESOLVED

Written by The Trade Me team in Site status at 9:00pm, Thu 29 Oct 2015

Earlier tonight we experienced an issue processing some credit card payments – sorry about any pain this caused you.
The issues have since been resolved, so you should be able to use your credit or debit card on-site again.

A clarification to our terms and conditions

Written by The Trade Me team in General and Motors at 4:00pm, Thu 29 Oct 2015

What’s changing?

From today, we’re tweaking section 4.2(u) of our terms and conditions to clarify that we’ll be periodically searching the publicly available Motor Vehicle Trader Register (MVTR) to check and maintain dealers’ Registered Motor Vehicle Trader (RMVT) status.

As some current RMVTs will be aware, we already check the MVTR occasionally, as outlined in section 15(h) of our privacy policy, where we state “[w]e may also collect publicly available information about you, such as for fraud prevention purposes.” More...

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