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Archive for General announcements
Payment delays over Labour Day weekend
Due to the upcoming Labour Day holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.
If you pay by these methods, payments made after 10:00 pm on Friday 25 October will not be processed until Wednesday 30 October.
If you top up by credit or debit card, your payment will be processed instantly. More...
Changes to our log in page
From today, you might notice our log in page looks a little different. We’ve made some back-end changes to make things more secure, and have given it a re-design while we're at it.
It will be rolled out to 1% of members today, and will be live to everyone in the coming weeks.
Update to our ‘Contact us’ page
We’re updating our 'Contact us’ page to make it easier and faster for you to get help if you need it. It means your questions get to the right people, with the right info.
This is live in our Help footer now, and in the next few days we’ll roll this out everywhere else.
If you have any feedback about this change, let us know via contactusfeedback@trademe.co.nz.
GST changes for international purchases
As per the recent change in legislation, from 1 December we will be collecting NZ GST of 15% for all Trade Me purchases from any international seller to a New Zealand buyer.
Here’s what you need to know:
- From 1 November, international sellers won’t be able to offer auctions, or pick-up shipping options. More...
Top up your Trade Me account with Ping
We’re changing the way you top up your Trade Me account. Soon you’ll be able to top up via Ping, using Ping credit or any of the cards or bank accounts saved through Ping.
As part of this change, the minimum top up when Trade Me account is at $0 balance or higher will only be $1 (as opposed to the previous $10 limit), and when your Trade Me account balance is in debt there is no minimum top up.
In the coming weeks we’ll also remove the ability to top up your Trade Me account over the phone and by cheque, as we focus on more secure payment options. More...