Archive for General announcements

Error listing in some categories on desktop site

Written by The Trade Me team in General at 5:30pm, Tue 24 Jan 2017

Updated on 25 January at 2:20 pm: This has now been fixed - sorry for any inconvenience!

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We’re currently experiencing an issue which means listings can’t be created on the desktop site in the categories below. We’re sorry for any hassle caused here.  More...

Upcoming terms and conditions change

Written by The Trade Me team in General at 2:30pm, Fri 13 Jan 2017

Since the end of last year we’ve been trialling a new product that allows you to list some Marketplace items in a second category (a two-category listing), and help you reach more potential buyers. The trial has gone really well, so in a couple of weeks this product will be available to 100% of members on desktop.

Our current terms and conditions say you can only list an item in one category, so we’ll be changing these on 27 January to reflect this new product.

Payment delays over the New Year holiday

Written by The Trade Me team in General at 1:30pm, Wed 28 Dec 2016

Due to the upcoming New Year holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Friday 30 December will not be processed until Thursday 5 January.

If you top up by credit or debit card, your payment will be processed instantly. More...

Payment delays over the Christmas holiday

Written by The Trade Me team in General at 1:20pm, Wed 21 Dec 2016

Due to the upcoming Christmas holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Friday 23 December will not be processed until Thursday 29 December.

If you top up by credit or debit card, your payment will be processed instantly. More...

Payments outage

Written by The Trade Me team in General at 5:00pm, Tue 20 Dec 2016

Payments were down for 20 minutes today which meant that some members couldn't pay by credit or debit card. All payments are back up and running again as normal - we're sorry for any inconvenience.

Unfortunately from 3.25-3.45pm one of the banks suffered an outage which affected payments on Trade Me and meant that some payments didn't go through.

You will have received an error message during this time. If you didn't get an error message and you've received a confirmation email on your Trade Me purchase you don't need to do anything.  More...

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