Archive for General announcements

Sorry for our delay in replying!

Written by The Trade Me team in General at 10:00am, Wed 31 May 2017

We're sorry for the delay in email replies from our Customer Support team.

We’re receiving record levels of emails and it's taking us a lot longer than we want to reply to your questions. We're doing everything we can to make sure your emails get a response ASAP. Thank you for your patience on this one.

In the meantime, if you have an urgent query, please call us on 0900 87233. Calls to this number cost $1.99 + GST per minute, and we’re on the end of the phone 24/7.

Introducing Afterpay – a new way to pay

Written by The Trade Me Team in General at 11:30am, Mon 29 May 2017

Today we announced that we’re teaming up with Afterpay to offer a new way to pay for goods on Trade Me. Afterpay is a ‘buy now, pay later’ service that will allow online buyers to buy something, receive it immediately, but pay for it in four fortnightly interest-free payments.

For instance, if you buy something for $100 with Afterpay, you’ll pay four fortnightly payments of $25. It’s free for buyers to use, just set up an account with Afterpay and start buying.

For sellers, this is another option to help attract more buyers. Merchants using Afterpay in Australia say they’ve seen more sales and more customers through the door thanks to the payment option.  More...

Update: Some changes to Trade Me Motors

Written by The Trade Me team in General and Motors at 4:00pm, Thu 11 May 2017

As we announced last week, today we’ve made some changes to Trade Me Motors.

Q&A added to classified listings
Previously on a Motors classified listing, buyers only had the ability to email the seller. We've now added the ‘question and answer’ function to classified listings too.*

This means potential buyers can use the Q&A function on Motors classified listings as well as auctions, and other buyers will be able to see what questions have been asked and answered. More...

Some privacy policy changes come into effect today

Written by The Trade Me Team in General at 9:00am, Wed 3 May 2017

Last month, we gave you a heads up about some privacy policy changes, that are coming into effect today.

Trade Me Jobs Profiles

In December last year we announced a change we’d made to our privacy policy to enable us to begin work on Trade Me Jobs Profiles. Job Profiles will enable job hunters to display relevant skills and experience to recruiters and prospective employers. We’ll create your Job Profile by using your saved CVs, contact details and jobs you’ve viewed or saved, or applied for through Trade Me. Job Profiles will initially be available to a small group of job hunters, and will be progressively be rolled out over the coming months. More...

Seller update: changes come into effect today

Written by The Trade Me team in General and Top Seller at 10:30am, Mon 1 May 2017

Today we've made some changes for our selling community.

From today (1 May):

  1. To qualify for the Top Seller programme you must be marked as in trade.
  2. We’ve added more benefits to being a Top Seller, but removed some discounts too.
  3. Our success fee cap has been raised from $149 to $249 – but not for in-trade sellers.
  4. We want to remind you of the ways we support our sellers.
 More...

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