Top up your Trade Me account with Ping

Written by The Trade Me team in General at 3:00pm, Mon 2 Sep 2019

We’re changing the way you top up your Trade Me account. Soon you’ll be able to top up via Ping, using Ping credit or any of the cards or bank accounts saved through Ping.

As part of this change, the minimum top up when Trade Me account is at $0 balance or higher will only be $1 (as opposed to the previous $10 limit), and when your Trade Me account balance is in debt there is no minimum top up.

In the coming weeks we’ll also remove the ability to top up your Trade Me account over the phone and by cheque, as we focus on more secure payment options.  More...

Book a courier - Fastway rates adjustment

Written by The Trade Me team in General at 2:55pm, Thu 22 Aug 2019

Fastway have advised us that they will be adjusting their rates for packages booked using our Book a courier service. The rate change will be effective 2pm on Monday 2nd September for all new bookings.

The rate adjustments reflect a 5% increase across all Fastway products including, but not limited to:

• Very small / DLE bags (non signature) increasing from $2.75 to $2.89
• Very small / DLE bags (signature required) increasing from $3.77 to $3.96
• Any box size, local delivery (signature required) increasing from $5.32 to $5.59
• The rural surcharge increasing from $5.30 to $5.58

Issues with Customer Service emails - resolved

Written by Trade Me CS team in General and Site status at 9:30am, Wed 24 Jul 2019

Update (10:05pm): We are back in action on the Customer Service emails front. If you tried to contact our team between 7:50pm and 10:04pm, please try us again. Sorry for any inconvenience here.

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The system we use to manage our Customer Service emails is currently down. If you're trying to email us, you'll get an error message. More...

Scheduled maintenance

Written by The Trade Me team in Scheduled maintenance at 5:00pm, Fri 5 Jul 2019

Trade Me will be unavailable on Saturday, 6 July between 2am and 5am for scheduled maintenance. All auctions that are due to close between 2am and 5:30am will be extended by four hours. We apologise in advance for any inconvenience this may cause.

Ping, Pay Now and Afterpay terms updated

Written by The Trade Me team in General at 3:00pm, Fri 28 Jun 2019

As we announced on 14 June, we've made a minor change to the Ping, Pay Now and Afterpay terms and conditions.

This change clarifies that we may dispose of goods that have been returned to us under Buyer Protection, where we've been unable to return those goods to a seller within 90 days.

This doesn't reduce or affect the seller's obligation to repay any amount that we've refunded to the buyer on their behalf.

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