Our new natural disaster & civil emergency policy
Today we’re introducing a new policy which will restrict the price of items onsite, that are related to a disaster or emergency. These new measures aim to protect our users from exploitative pricing during the Covid-19 outbreak, and future events.
This means that listings which attempt to take an excessive profit during a disaster or emergency, are not permitted. Listings may not feature excessive Buy Now or reserve prices, and may only use normal retail pricing that was in place prior to the event.
If you do come across anything on Trade Me that doesn’t look right, please use the Community Watch button at the bottom of every listing and one of our team will take a look.
Scheduled maintenance
Trade Me will be unavailable on Saturday, 14th March between 2am and 5am for scheduled maintenance. All auctions that are due to close between 2am and 5:30am will be extended by four hours. We apologise in advance for any inconvenience this may cause.
Issue with uploading photos - resolved
Unfortunately some members experienced an issue with uploading photos onto their listings today.
We have resolved this issue.
Please accept our apologies for any inconvenience this may have caused you.
Changes to our phone support
As a precaution, our Customer Support staff are now working from home, which means our phone support isn’t available for most members, including Top Sellers. However, if you’re a business client, you can still phone us as normal.
If you need help with anything, you can search our Help Centre. If you can’t find what you’re looking for, please select ‘Get in touch with us’ at the bottom of a Help Centre article to contact our Customer Support team.
Thanks for your understanding – we’ll update you when our phone support becomes available again.
Small change to courier policies
CourierPost and Fastway have updated their policies to help protect their courier drivers and customers following the Covid-19 developments.
Both Fastway and CourierPost drivers will attempt to deliver packages as normal with temporary changes to their delivery process.
For ‘signature required’ deliveries, rather than taking a signature, Fastway couriers will instead take a photo of the item and take a name as proof of delivery. CourierPost couriers will ask for the name of the person taking the parcel. More...