Archive for General announcements

An update to our Stores terms and conditions

Written by The Trade Me team in General at 1:00pm, Tue 19 Jun 2018

On 3 July 2018, we'll be making some minor changes to our Stores terms and conditions.

These will include small adjustments to the eligibility criteria, and a clarification that contact information can't be included in Store branding.

Changes to our privacy policies

Written by The Trade Me team in General at 9:00am, Wed 6 Jun 2018

From June 27 Trade Me will have one privacy policy on our new privacy policy page. We currently have 12 different privacy policies across our different services. These policies are for:

• Trade Me
• FindSomeone
• Trade Me Insurance
• Onehub
• Tenancy Tracker
• Viewing Tracker
• Motorweb NZ
• Dealerbase
• Paystation
• Holiday Houses
• LifeDirect
• Tradevine

Our new policy makes it easier for you to navigate, allow us to create an even safer data environment within Trade Me, and help us provide you with better experiences online. More...

Customer Support availability changes

Written by The Trade Me team in General at 3:00pm, Thu 31 May 2018

From 2 June 2018, our Customer Support team will be available between 6am and midnight, 7 days a week, and will no longer be in the office 24/7.

We're making this change so more of us can be there to help when it's needed most.

We'll be updating the site over the next week to reflect this change, and if you have any questions, please feel free to get in touch.

Payment delays over Queen’s Birthday weekend

Written by The Trade Me team in General at 9:30am, Thu 31 May 2018

Due to the upcoming Queen’s Birthday holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Friday 1 June will not be processed until Wednesday 6 June.

If you top up by credit or debit card, your payment will be processed instantly. More...

Issue with push notifications

Written by The Trade Me team in General at 1:00pm, Mon 28 May 2018

We've just discovered an issue that was affecting push notifications over the weekend and into this morning. Certain notifications wouldn't have been received during this time, including 'auction closing', 'you've been outbid', 'question answered', and 'question asked'.

This has now been fixed, and push notifications should be working as normal.

We're sorry for any trouble caused.

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