Auction Closing Issues [RESOLVED]
Update (2:49pm): This issue has now been resolved and all affected auctions have closed correctly. Thanks for your patience, and once again we apologise for the inconvenience.
Hi all
We're currently experiencing issues with some auctions not closing correctly. More...
Trade Me to sell Treat Me
We announced today that we’re intending to sell our group-buying website Treat Me to a consortium led by the current head of Treat Me, James MacAvoy.
We’re delighted to have reached agreement with James and his team, and expect they’ll be able to approach the business with lots of ideas and entrepreneurial zest. We wish them all the best.
It remains business as usual at Treat Me – it will continue to operate under the same brand and with the same large, engaged subscriber base. More...
New reference numbers for Trade Me transactions
When you buy or sell an item on Trade Me, we supply a reference number to include while completing the transaction (e.g., when paying by bank deposit). This reference number used to be the same as the listing number of the item, but it is now a unique number beginning with 'P'.
Here are the answers to some of the most common questions we've received:
What is the reference number?
The reference number is used to identify each transaction between a buyer and seller on Trade Me. More...
Xtra Email Issues
We understand that Xtra are currently having technical difficulties with email delivery. Emails are being sent by Trade Me as per normal.
If you are an Xtra customer and continue to have problems receiving email you may wish to contact the Xtra helpline.
An apology from Trade Me
Yesterday we made a change to Trade Me to allow multiple purchases from a single listing. What’s become clear now is that we didn’t do enough to ensure our members were aware of the changes in advance.
As a result we ended up causing some of you a lot of pain when it came to reconciling purchases with listings. We’ve let you down and we’re sorry.
Over the last day we’ve listened to what you’ve told us and made changes to reduce the pain. These include adding the listing number back into the Sold Items list within My Trade Me, and making it possible to search in Sold Items for both purchase reference numbers and listing numbers to help reconcile those transactions. Finally, we’ve brought on extra Trade Me crew to help. More...