Site Issue: Q & A and bidding
We had an issue on the site this morning between 11:00 and 11:40 where some people were unable to ask questions or bid on items. We have now fixed the problem and have extended all auctions that were due to close between 11:00 and 12:00 by two hours.
Apologies for the inconvenience.
Article on success fees off the mark
The Herald on Sunday today published an inaccurate article about our upcoming success fee changes.
We want to reassure members that the Herald have many of their numbers wrong today – for example, the commission on a $1000 sale will go from $48.60 to $51.00, not to $118.50 as claimed in the article. Likewise, the claims about fees for items between $200 to $1500 are all inflated and inaccurate. It also casts some doubt on the accuracy of the poll they are running alongside the story online.
We’re pretty surprised by this article. The Herald is known for its standards, but this was shoddy reporting – the numbers were wrong and they didn't check them with us first. It was also disappointing that the article pushed a competing site without disclosing that the Herald’s parent company owns half of it. More...
Heads up: Success fees and Top Seller discount
We wanted to give you a heads up that as of 7 February, we are making a few changes to our success fees and our Top Seller programme.
First of all, we’re increasing our Top Seller discount on all auction fees (including extras) to 15%. That’s an increase from the previous 10% discount.
We’re also including more traders in our Top Seller programme. From 7 February, you may qualify over the standard six-week period if you sell 60 or more items or $10,000 of items (the existing sell-through rate and feedback criteria still apply). More...
Wellington Anniversary Pay Now payment delay
Due to Wellington Anniversary on Monday 24th January, there will be a delay in the processing of Pay Now payments. These payments will instead be made on Tuesday night. We apologise for any inconvenience caused.
New message board spot for Top Sellers
We’ve added a new topic to the message board called Trade Me Top Sellers.
While you don’t have to be a Top Seller to post in there, we’re hoping it will be a central point for professional sellers to network and provide support, as well as discuss Trade Me features such as My Products and Pay Now.
The Top Seller team will pop in from time to time to offer advice and help. Happy chatting!