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Push notification delays - update
Our push notifications have been sending normally for a while now, but we hit some further issues with auctions taking far too long to close. Things are now back to normal, and we're sorry for the frustration and inconvenience this has caused for some of our members.
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We’re aware that some push notifications to Android and iPhone devices are having issues with delivery, with some being delayed by several minutes. Our team are working to get this sorted as quickly as possible and we’re sorry this has happened a second night running. Once we know things are back to normal we’ll post an update to this announcement.
Auctions closing and push notification issues
Resolved - all push notifications are now sending normally and all auctions that were not closing properly were closed by 10:15pm. Again, we're sorry for the disruption this would have caused.
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We are currently experiencing issues with the delivery of push notifications to mobile devices and with the closing of auctions. All auctions should be closed soon as there is a bit of catch up to be done but unfortunately there may be some ongoing issues with Android and Apple notifications.
Once we have the issue with push notifications sorted we'll post an update to this site announcement. More...
Auctions not closing earlier tonight
Earlier tonight we experienced an issue on the site which resulted in some auctions taking longer than normal to close. We’re past the worst of it and auctions are now closing as expected with a small backlog to catch up on.
We’ll be nutting out the main cause of this during the night and we're sorry if this has caused frustration for any of you.
Yahoo/Xtra Email Issues [resolved]
Update (27 Feb): Good news - Xtra has advised that this problem has now been resolved. Thanks for your patience.
We understand that some Yahoo/Xtra customers are not receiving all Trade Me emails. We have notified Xtra of the issue, and hope they will have it resolved soon.
If you are a Yahoo/Xtra customer you may also wish to contact their helpline. More...
Today’s site outage: The lowdown
We posted about some site issues earlier and these culminated in us taking the site down from 11:58am until 1pm today. We’re sorry for any hassles this caused our members.
At 11.58am we identified the root cause of the issues we’d seen earlier involved a problem with replication between our database servers. As a precautionary measure, we took the site down to enable us to resolve the issue.
We have extended all listings that were due to close between 11am and 1.30pm by five hours. For example, an auction set to close at 12pm will now close at 5pm.