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Site issue resolved
Earlier today we experienced an issue that caused Trade Me to be slow or unavailable for some members.
We’ve now resolved this issue and have extended all auctions due to close between 10.40 am and 11.00 am by 1 hour. Apologies for the inconvenience.
Site performance issues
Trade Me experienced intermittent performance problems over the weekend due to power outages and flooding affecting the links between our data centres, reducing our capacity over peak periods. We are also experiencing some email delays as we clear through a large backlog of outbound mail.
We’re really sorry for any inconvenience that this event has caused. We are continuing to work with local providers to get things back to normal, and adding extra capacity to reduce the chance of ongoing problems.
Auctions not closing earlier tonight
Earlier tonight we experienced an issue on the site which resulted in some auctions taking longer than normal to close. We’re past the worst of it and auctions are now closing as expected with a small backlog to catch up on.
We’ll be nutting out the main cause of this during the night and we're sorry if this has caused frustration for any of you.
Yahoo/Xtra Email Issues [resolved]
Update (27 Feb): Good news - Xtra has advised that this problem has now been resolved. Thanks for your patience.
We understand that some Yahoo/Xtra customers are not receiving all Trade Me emails. We have notified Xtra of the issue, and hope they will have it resolved soon.
If you are a Yahoo/Xtra customer you may also wish to contact their helpline. More...
Today’s site outage: The lowdown
We posted about some site issues earlier and these culminated in us taking the site down from 11:58am until 1pm today. We’re sorry for any hassles this caused our members.
At 11.58am we identified the root cause of the issues we’d seen earlier involved a problem with replication between our database servers. As a precautionary measure, we took the site down to enable us to resolve the issue.
We have extended all listings that were due to close between 11am and 1.30pm by five hours. For example, an auction set to close at 12pm will now close at 5pm.