Archive for Site status announcements

9:00am AMEX card payments problem [RESOLVED]

Written by Matt in Site status at 9:01am, Wed 24 Oct 2012

Update 4:25pm: We have now fixed the issue with AMEX payments, thank you for your patience.

We are currently experiencing issues processing payments made using American Express cards. We are working on the problem and hope to have it resolved soon.

We apologise for the inconvenience and will update this post when we have a fix.

Site Issue This Morning

Written by Matt in Site status at 10:37am, Fri 14 Sep 2012

We had an issue this morning between 10:10am and 10:30am that caused the site to be slow or unavailable. We have now resolved the issue and have extended all auctions that were due to close between 10:10am and 10:45am by one hour.

We apologise for the inconvenience.

Problems Placing Feedback [Resolved]

Written by Matt in Site status at 8:49am, Tue 28 Aug 2012

UPDATE (10:07am): We have now resolved this issue.

We are aware of an issue on the site that is preventing some members from placing feedback.

We are working on a fix and hope to have it resolved shortly. More...

Issue with auto payment instructions [RESOLVED]

Written by Darren in General and Site status at 8:41am, Wed 1 Aug 2012

UPDATE (12.04pm): This issue has been resolved and we are in the process of sending payment instructions to the affected members.

We apologise for the inconvenience this has caused.

We're aware of an issue that is preventing some payment instructions from being sent automatically. Our Tech team are working on a fix and hope to have it sorted as soon as possible. More...

Problems Listing Boats

Written by Matt in Site status at 7:35pm, Wed 23 May 2012

We're aware of an issue that is preventing people from listing in the "Boats and Marine" category. Our Tech team are working on a fix and hope to have it sorted first thing in the morning.

We apologise for the inconvenience.

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